Responsible Gaming at eb77

💜Our Commitment to You

eb77 believes that gambling should be an enjoyable, controlled, and voluntary activity. We are committed to providing a safe environment for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — one where entertainment never crosses into harm.

We take our duty of care seriously. That means giving every registered player access to tools that let them manage their gaming behaviour, set boundaries, and seek support at any moment — without judgment and without delay. Responsible gaming is not just a policy at eb77; it is a core part of how we operate.

🧰Responsible Gaming Tools

All of the following tools are available to every registered eb77 player at any time. Access them directly from your account dashboard or by contacting the support team at [email protected]. All requests are actioned promptly — most within minutes.

💳Deposit Limits in Detail

Managing your deposit activity is one of the most effective ways to keep gambling within your personal budget. eb77 allows you to set a deposit limit at three different intervals so you can choose the level of control that suits your lifestyle.

• Daily limit: caps the total amount you can deposit in a single calendar day across all payment methods (bKash, Nagad, Rocket, Upay).
• Weekly limit: caps your total deposits across any rolling 7-day period, giving you a broader view of your spending patterns.
• Monthly limit: caps your deposits across a calendar month, ideal for players who prefer to budget over a longer horizon.
• Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour review period before activation — this cooling period is in place to prevent impulsive decisions made in the heat of the moment.

⏸️Time-Out and Cooling-Off Options

Sometimes you need a short break without committing to a full self-exclusion. eb77's time-out and cooling-off features give you flexible options to step back from the platform temporarily while keeping your account intact for when you are ready to return.

• 24-hour time-out: log out and lock your account for a full 24 hours. Ideal if you have had an unexpectedly large session and need to reset.
• 48-hour time-out: a two-day break that gives you time to reflect without affecting your account long-term.
• One-week cooling-off: a 7-day break during which no deposits can be made, no bets placed, and no marketing messages sent to your mobile.
• Extended cooling-off (1–6 months): longer breaks up to six months for players who need more extended time away from the platform. All account balances are safely preserved during this period.

To activate any time-out option, contact the eb77 support team at [email protected] or use the account dashboard. Your request will be processed immediately. Note: once a time-out is active, it cannot be shortened or cancelled before the selected period ends.

🔒Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on eb77. When you request a self-exclusion, your account is permanently deactivated: you will not be able to log in, deposit, place bets, or receive any promotional communications. Your remaining balance (if any) will be withdrawn to your registered payment method before the exclusion is confirmed.

Self-exclusion at eb77 is indefinite. Once activated, the exclusion does not have a fixed end date. If you wish to return to the platform after a self-exclusion, you must contact the support team directly, provide a written request, and eb77 will apply a mandatory 30-day review period before any reinstatement is considered.

How to Request Self-Exclusion

1. 1Contact the eb77 support team via email at [email protected] using the subject line "Self-Exclusion Request".
2. 2Our team will verify your identity using the details associated with your registered account.
3. 3Any remaining account balance will be returned to your registered bKash, Nagad, or Rocket wallet before exclusion is activated.
4. 4Your account will be fully deactivated within 1 hour of confirmation. All marketing to your mobile number will stop immediately.

⚠️Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs below are not a clinical diagnosis, but they are common indicators that gambling may be having a negative impact on your life or wellbeing. If you recognise several of these in yourself, we encourage you to take action now.

👶Protecting Minors

eb77 operates a strict 21+ age policy. All new account registrations require age verification, and eb77 reserves the right to request identity documentation at any time to confirm that a player meets the minimum age requirement. Any account found to be held by a person under 21 years of age will be immediately closed and any funds returned.

If you share a device with younger family members in your household — which is common in Dhaka and across Bangladesh — we recommend taking the following steps to prevent access to the eb77 platform by people under 21:

• Always log out of your eb77 account when you finish a session and never save your login credentials in a shared browser or device.
• Enable a screen lock or device PIN on any phone or tablet that has access to eb77, so that younger household members cannot open the app or browser without your permission.
• If you suspect that a minor has accessed or created an eb77 account, contact us immediately at [email protected]. We will investigate and take action without delay.

🎯Fair Play and Game Integrity

Responsible gaming is closely linked to fair play. eb77 uses certified Random Number Generator (RNG) technology across all slots and table games, ensuring that every outcome is genuinely random and independent of previous results. Live casino games are streamed from regulated studios with real dealers, providing full transparency in every round.

Understanding that games are designed with a built-in house edge is an important part of responsible gambling. eb77 encourages all players to familiarise themselves with the Return to Player (RTP) percentages available for each game before placing real-money bets. RTP information is available in the game descriptions within the platform. Gambling should always be approached as entertainment with a cost — not as a reliable way to make money.

🤝Getting Help and Support

If you feel that gambling is becoming a problem — for yourself or for someone you know — the most important step is to reach out. eb77's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming requests with full confidentiality and without judgment. You do not need to explain yourself or justify your request — simply contact us and we will help.

Whether you need a quick 24-hour time-out, a permanent self-exclusion, help understanding your account activity, or simply someone to talk to about your gambling habits, the eb77 support team is here. All responsible gaming requests are treated as the highest priority and are processed ahead of general account queries. The contact email below is plain text only and is not a clickable link.

When contacting support about a responsible gaming matter, use the subject line "Responsible Gaming" so your message is routed directly to the specialist team. We aim to respond to all responsible gaming requests within 1 hour, Bangladesh Standard Time (BST, UTC+6), around the clock.